Our Five Power Promises
Perfect Payroll Promise
If we calculate the gross pay or net pay incorrectly for anyone on your team, your next payroll processing fee is discounted by the lesser of $50 or 50% of your payroll processing fee to compensate you for your inconvenience. Payroll must be submitted via PlatinumPay, PlatinumPay Xpress, email or fax prior to payroll processing and any errors must be reported within 5 days of payday. All payroll hours must be totaled when submitting payroll.
Guaranteed Two-Business Hour Response to Phone Calls/Emails
In the rare event you get voicemail when you call us, we will return your call within two business hours or your next payroll processing fee is discounted by the lesser of $50 or 50% of your payroll processing fee to compensate you for your inconvenience.
If There is a Payroll Tax Penalty That is Our Fault, We Pay the Penalty!
We’ve had this guarantee for 15 years and our clients love it! (Not applicable to Affordable Health Care Act penalties)
Submit Payroll Your Way
If your internet is down and you need to call or fax your payroll hours, there is no penalty. Submit YOUR payroll YOUR way. After all, we wouldn’t be in business without YOU!
Guaranteed Delivery of Your Payroll
If your employees receive paper checks, they need to be paid on time, every time. If you’re within 120 miles of Chambersburg and don’t get your payroll on time from the mail or UPS, we will deliver your payroll to you on payday for NO CHARGE! It’s not your fault the mail or UPS didn’t deliver your payroll on time. NOTE: For mail clients, payroll must be submitted by 2 p.m., three business days before pay date for this guarantee to apply.
Call BCM Payroll Services, Inc., today to schedule your FREE payroll checkup!